by Carol15

who can help with broadband

We have had no connection since Wednesday when I reported the fault, but didn’t get a phone call to book an engineer for tomorrow.  I’ve used 4 GB in my mobile and our household has no WiFi.  I understand someone is coming but why I’m I in this day and age having to wait 5 days from reporting for an engineer to vall

EE Community Support Team

Re: who can help with broadband

Good Afternoon @Carol15


Thanks for coming to the community. 


I am sorry to hear you have no broadband connection. 


When you spoke with our technical care team did they provide a time scale for the fault to be fixed?


Was this the earliest appointment they could find?


Do you know if the fault will require access to your property?


Speak shortly, 


Katie 🙂

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