by rnussbaum Investigator
Investigator

very slow wifi

I have had EE broadband for over a year and always had a reasonable connection. In the last month the speed has massively reduced and now barely connects at all. I have tried some basic changes, moving the router, using the test socket, rebooting, but not had any success. Any help much appreciated, I'm not sure what to try next. 

 

Speed test results here:

https://www.thinkbroadband.com/speedtest/1499072937400022655

0.2 mbps download

0.6 mbps upload

 

DSL status:

 

Line Status (Configured) - (Current) UP

Link type (Configured) - (Current) Interleaved Path

Operation Mode (Configured) Automatic (Current) G.992.5 / ADSL2+

 

Data Rate Information

Upstream 888kbps

Downstream 283 kbps

 

Defect/Failure Indication

Noise margin (Upstream) 17.6(dB) (Downstream) 29.9 (dB)

Line Attenuation (Upstream) 10.8(dB) (Downstream) 22.5 (dB)

 

 

System log

 

System Uptime is: 00:34:25
09:58:49, 03 Jul. Device connected: 192.168.1.217, 64:76:ba:af:85:c8, Gabriellas-Air, lease time is 172800 seconds
09:58:05, 03 Jul. Device connected: 192.168.1.217, 64:76:ba:af:85:c8, Gabriellas-Air, lease time is 172800 seconds
09:52:40, 03 Jul. Device connected: 192.168.1.160, cc:29:f5:72:e4:97, GabrielsiPhone2, lease time is 172800 seconds
09:51:39, 03 Jul. admin login success from 192.168.1.89
09:37:16, 03 Jul. Device connected: 192.168.1.130, ec:35:86:44:86:2c, Gabriellas-iMac, lease time is 172800 seconds
09:37:14, 03 Jul. Device connected: 192.168.1.217, 64:76:ba:af:85:c8, Gabriellas-Air, lease time is 172800 seconds
09:37:03, 03 Jul. Time is synced to NTP server
09:36:48, 03 Jul. PPP connection up (ADSL)
09:36:47, 03 Jul. PPP: IPCP up
09:36:46, 03 Jul. PPP: CHAP authentication succeeded
09:36:46, 03 Jul. PPP: LCP up
09:36:45, 03 Jul. PPP: Starting PPP daemon
09:36:43, 03 Jul. WAN link up (ADSL)
09:36:28, 03 Jul. Device connected: 192.168.1.89, a0:ce:c8:12:90:a1, Rosas-Air, lease time is 172800 seconds
09:36:23, 03 Jul. System up, firmware version: v0.00.14.0001-OT (Wed Jun 24 19:52:22 2015)
09:35:24, 03 Jul. System start
 
1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Very Slow Broadband

You should be syncing at about 19 Meg instead of the 283 K that you are. The reason you are not is that the DLM system has put you on a banded profile in response to past errors on your line, the lowest of these Banded Profiles, altho' you now have no significant errors. You need to call EE to reset the DLM in order to remove any banding. However should significant errors persist the DLM will reapply banding.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
5 REPLIES 5
by
EE Community Support Team

Re: very slow wifi

Hi @rnussbaum,

 

Welcome to the EE Community. Smiley Happy

 

Do you get the same results when using a wired connection rather than WiFi?

 

Thanks

 

James

by rnussbaum Investigator
Investigator

Re: very slow wifi

Hi James,

 

The line speed test results from the original post are from a wired connection. Using wifi only I get a max of 0.1mbps for upload and download speeds, and that's after running the test four times – the first three my connection timed out completely and the test failed.

 

Full results here

https://www.thinkbroadband.com/speedtest/1499083067863188755

by Grand Master
Grand Master

Re: very slow wifi

Please post the full DSL Status page. It is incomplete.

 

The speedtests are irrelevant to this issue.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by rnussbaum Investigator
Investigator

Re: very slow wifi

Status

Line Status  (Configured) -  (Current) UP

Link Type   (Configured) -  (Current) Interleaved Path

Operation Mode     (Configured) Automatic    (Current) G.992.5 (ADSL2+)

 

Data Rate Information

Upstream   888kbps

Downstream  283kbps    

 

Defect / Failure Indication                        

Noise Margin          (Upstream) 17.5 dB     (Downstream) 29.9 dB

Line Attenuation    (Upstream) 10.8 dB    (Downstream) 22.5 dB

 

Output Power    (Near End Indicator) 12.4 dBm   (Far End Indicator) 0.0 dBm

Fast Path FEC Correction    (Near End Indicator) --     (Far End Indicator) --

Interleaved Path FEC Correction    (Near End Indicator) 0    (Far End Indicator) 0

Fast Path CRC Error    (Near End Indicator) --     (Far End Indicator) --

Interleaved Path CRC Error    (Near End Indicator) 0    (Far End Indicator) 0

Loss of Signal Defect    (Near End Indicator) 0    (Far End Indicator) 0

Fast Path HEC Error STR    (Near End Indicator) --    (Far End Indicator) --

Interleaved Path HEC Error    (Near End Indicator) 0     (Far End Indicator) 0

Error Seconds    (Near End Indicator) 0     (Far End Indicator) 0 

 

Statistics

 

Received Data       662767 kbits

Transmitted Data     137691 kbits

by Grand Master
Grand Master
Solution

Very Slow Broadband

You should be syncing at about 19 Meg instead of the 283 K that you are. The reason you are not is that the DLM system has put you on a banded profile in response to past errors on your line, the lowest of these Banded Profiles, altho' you now have no significant errors. You need to call EE to reset the DLM in order to remove any banding. However should significant errors persist the DLM will reapply banding.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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