by samyfam Contributor
Contributor

v0.00.24.06190-EE

Hi,

 

Been having one or two issues with my EE Smart Hub lately which I had put down to the recent heat.  However, I noticed a few days ago that after it had re-started itself its firmware has been updated to version : v0.00.24.06190-EE.

 

Anybody know what this update is for ?

 

Thanks.

13 REPLIES 13
by
EE Community Support Team

Re: v0.00.24.06190-EE

Hi @samyfam,

 

Welcome to the community.

 

What problems have you been experiencing?

 

Is everything working for you since the update?

 

Hope to hear back from you soon.

 

James

 

 

by samyfam Contributor
Contributor

Re: v0.00.24.06190-EE

Hello James,

 

The problems I had been having was the Hub locking up completely, i.e. it dropped all connections to both wired and wireless devices, if you switched the power off and then on again, it would immediately give the "okay" light condition without going through the usual power-up sequence, and still do absolutely nothing, and it took me multiple attempts to get it to "hard reset" using the reset button.

 

Since the update it has been okay, but if it turns out this update isnt to address instability issues then I may have a dodgy hub and it's just a matter of time until it plays up again, so I'd like to know what the firmware update was for.

 

Thanks.

by
EE Employee

Re: v0.00.24.06190-EE

Thanks for confirming @samyfam

 

I'm glad that the update seems to of helped. It's possible that the update has cleared any potential malfunctions of the Smart hub.

 

My advice would be to monitor the performance and let us know if the issue returns.

 

Thanks

by samyfam Contributor
Contributor

Re: v0.00.24.06190-EE

Thanks Lee, that's very reassuring BUT, doesnt answer my original question "what is the update for ?".

 

Do I take you dont actually know what it is for ?  Does anybody else ?

 

Thanks.

by Grand Master
Grand Master

Re: v0.00.24.06190-EE

Probably no one here & probably no one in EE as they would have just been fed it by the router manufacturer & told to get on with it.

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by
EE Employee

Re: v0.00.24.06190-EE

Hi @samfam

 

We've recently identified a software bug on the 4GEE Home router which meant that a small number of devices were power cycling without instruction.

 

To resolve this issue, we implemented a small software update.

 

Hope that helps,

 

Lee

by samyfam Contributor
Contributor

Re: v0.00.24.06190-EE

Hi Lee,

 

Yep, that's answered my question - thank you very much for taking the time to help me, much appreciated.

 

Smiley Happy

by Grand Master
Grand Master

Re: v0.00.24.06190-EE

@Lee_H: But this for an EE SH not an 4GEE Home router. There is no relation between them.

 

No, it doesn't answer the OP's Q.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Employee

Re: v0.00.24.06190-EE

Hi @samfam

 

My apologies, I have miss read this post as there also has been a 4G router update.

 

Thank you for addressing this @XRaySpeX.

 

Many thanks,

 

Lee

by samyfam Contributor
Contributor

Re: v0.00.24.06190-EE

Oh, so where does that leave my original question then ?

by
EE Employee

Re: v0.00.24.06190-EE

Hi @samyfam,

 

As mentioned earlier by @XRaySpeX, these would have been rolled out by the manufacturer.

 

Many thanks,

 

Lee

by samyfam Contributor
Contributor

Re: v0.00.24.06190-EE

Thanks Lee.

 

I'll let it lie now.

 

I know we're only the end user but it would be nice to be told why the firmware needs to change as, like me, you wonder if it might solve an issue.  Even the mighty Microsoft issue knowledge base articles on there updates Smiley Wink

by Grand Master
Grand Master

Re: v0.00.24.06190-EE

EE has never previously announced the reasons behind their numerous updates to their Brightboxes. They just fire them out as & when.

 

EE is not exactly MS Smiley Wink.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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