26-07-2018 08:52 AM
Been having one or two issues with my EE Smart Hub lately which I had put down to the recent heat. However, I noticed a few days ago that after it had re-started itself its firmware has been updated to version : v0.00.24.06190-EE.
Anybody know what this update is for ?
26-07-2018 02:57 PM
The problems I had been having was the Hub locking up completely, i.e. it dropped all connections to both wired and wireless devices, if you switched the power off and then on again, it would immediately give the "okay" light condition without going through the usual power-up sequence, and still do absolutely nothing, and it took me multiple attempts to get it to "hard reset" using the reset button.
Since the update it has been okay, but if it turns out this update isnt to address instability issues then I may have a dodgy hub and it's just a matter of time until it plays up again, so I'd like to know what the firmware update was for.
26-07-2018 03:06 PM
Thanks for confirming @samyfam
I'm glad that the update seems to of helped. It's possible that the update has cleared any potential malfunctions of the Smart hub.
My advice would be to monitor the performance and let us know if the issue returns.
26-07-2018 03:15 PM
Thanks Lee, that's very reassuring BUT, doesnt answer my original question "what is the update for ?".
Do I take you dont actually know what it is for ? Does anybody else ?
26-07-2018 04:25 PM
Probably no one here & probably no one in EE as they would have just been fed it by the router manufacturer & told to get on with it.
26-07-2018 04:37 PM
We've recently identified a software bug on the 4GEE Home router which meant that a small number of devices were power cycling without instruction.
To resolve this issue, we implemented a small software update.
Hope that helps,
26-07-2018 05:05 PM - edited 26-07-2018 05:07 PM
@Lee_H: But this for an EE SH not an 4GEE Home router. There is no relation between them.
No, it doesn't answer the OP's Q.
26-07-2018 07:31 PM
I'll let it lie now.
I know we're only the end user but it would be nice to be told why the firmware needs to change as, like me, you wonder if it might solve an issue. Even the mighty Microsoft issue knowledge base articles on there updates
26-07-2018 08:21 PM
EE has never previously announced the reasons behind their numerous updates to their Brightboxes. They just fire them out as & when.
EE is not exactly MS .
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