by andys1066
New Member

unable to access US ESTA website https://esta.cbp.dhs.gov/ through my EE router

I have tried accessing the ESTA website through EE WIFI, but constantly get the message "the site can't be reached, took too long to respond".  The website is up and running as I can access it on my phone through 4G with wifi turned off.  I have contacted EE customer support, but they can't offer any help.  I'd be really grateful if anyone's got any possible solutions.

9 REPLIES 9
by Profile closed
Not applicable

Re: unable to access US ESTA website https://esta.cbp.dhs.gov/ through my EE rou

I think there must me an issue at their end (or somewhere along the way at least) as I'm also unable to access it here using my Sky broadband connection as well.

 

Though I can also access it on my EE mobile on 4G, as soon as I turn on WiFi (my Sky broadband connection) the page again fails to load?

 

I suggest you just use your 4G connection for now if you need to go through a new application or update an existing one.

 

 

by Profile closed
Not applicable

Re: unable to access US ESTA website https://esta.cbp.dhs.gov/ through my EE rou

@andys1066 it's working again now on my Sky connection.

by
EE Community Support Team

Re: unable to access US ESTA website https://esta.cbp.dhs.gov/ through my EE rou

Hi @andys1066,

 

Welcome to the EE Community.

 

Please report this issue with the administrator of the website.

 

Thanks

 

James 

by Grand Master
Grand Master

Re: unable to access US ESTA website https://esta.cbp.dhs.gov/ through my EE rou

Yes, https://esta.cbp.dhs.gov/ seems to have been unreachable from EE BB for at least 2 weeks but it's also being found to be down by Down For Everyone Or Just Me , a popular site for checking these things, which is not using the EE BB network.

 

It's not just you! http://esta.cbp.dhs.gov looks down from here. 
__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Skilled Contributor
Skilled Contributor

Re: unable to access US ESTA website https://esta.cbp.dhs.gov/ through my EE rou

The website is not down, as It works fine for me, as it did a couple weeks ago when someone else reported it, as it does for others above..

 

The isssue could possible a firewall setting, or a restriction in the router, or something else I have not thought about..

by
EE Employee

Re: unable to access US ESTA website https://esta.cbp.dhs.gov/ through my EE rou

Hi @Mustrum and welcome back to the Community.

 

That is very good advice in regards to firewall settings. 🙂

 

@XRaySpeX would changing to Google DNS help do you think?

 

Many thanks,

 

Lee

by Skilled Contributor
Skilled Contributor

Re: unable to access US ESTA website https://esta.cbp.dhs.gov/ through my EE rou

Hi @Lee_H - must admit I am currently using the Google DNS, but wasn't last time the issue came up I wasn't.

by Grand Master
Grand Master

Re: unable to access US ESTA website https://esta.cbp.dhs.gov/ through my EE rou

@Mustrum: There's nowt in router to prevent any site, unless you put it there yourself.

 

Yes, @Lee_H, worth try switching the DNS settings in router to Manual with a public DNS:

Open DNS  :	208.67.222.222 & 208.67.220.220
Google DNS:	8.8.8.8 & 8.8.4.4 
Norton DNS:	198.153.192.40 & 198.153.194.40

 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Employee

Re: unable to access US ESTA website https://esta.cbp.dhs.gov/ through my EE rou

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