by MaxBarber Investigator
Investigator

no incoming phone on landline

Had my broadband and phone install yesterday

 

Broadband ok

 

Landline not so good, can call out but when I call in nothing.

 

PS - How on earth are you supposed to get any help from EE?

5 REPLIES 5
by Grand Master
Grand Master

Re: no incoming phone on landline

Hi @MaxBarber 

 

Please see EE get in touch page with the relevent numbers.

 

https://ee.co.uk/help/get-in-touch

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master

Re: no incoming phone on landline

Does the phone announce your correct no. when you dial 1470 17070?

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by MaxBarber Investigator
Investigator

Re: no incoming phone on landline

Hi there, thanks for the reply, I tried ringing their number but apparently they are prioritising the more needy at these times.  My case is not so important, just frustrating, I was hoping they had some chat facility.

by MaxBarber Investigator
Investigator

Re: no incoming phone on landline

Hi there, thanks for the reply.  17070 announces the correct number, and I can dial out to my mobile fine, but if I try to dial into my house phone I just get a second or 2 of static and it dies.

by
EE Community Support Team

Re: no incoming phone on landline

Hello there @MaxBarber

 

Thanks for coming to the community.

 

If you are unable to receive calls on your landline our Broadband Tech team will be able to get this looked into for you. If you can call us and wait for one of the team so they can help.

 

Let me know how you get on.

 

Thanks.

 

Leanne.

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