07-01-2020 05:10 PM
I have tried to change providers to EE broadband, EE say I have to pay for a new line as "there is none at present".
There has been a line into the house for at least two years, in fact openreach were there only yesterday checking the line and router which has been damaged by lightening, the line is perfectly serviceable but the router is dead. I am also told there is no way round having to pay for a new line. Sounds ludicrous to me, maybe they don't want the business! Anyone know how to get round it?
07-01-2020 05:52 PM
@britianna : Who is your current ISP? Do they provide the landline as well? If not, who does?
07-01-2020 05:59 PM - edited 07-01-2020 06:00 PM
Then you do have a working landline, with PN, & ought to be able to migrate it to EE w/out any hassle or cost. CS were talking tosh!
What does BT Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.