by awesomerwson
Explorer

need help

My wifi not working it still as the red light by broadband

5 REPLIES 5
by awesomerwson
Explorer

My wifi not working it still as the red light by broadband

My wifi not working it still as the red light by broadband

by Grand Master
Grand Master

Re: My wifi not working it still as the red light by broadband

Hi, 

 

When were you do to be connected? 

 

Thanks,




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master

Re: My wifi not working it still as the red light by broadband

But do you have Broadband? 

 

Welcome to EE's Home Broadband Forum.

Have you just joined EE or are you already with EE?

What does it say in the Internet section on the initial Status page of the BrightBox after you log in? Obscure your names in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? BrightBox 1 or 2?

Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: My wifi not working it still as the red light by broadband

Hi @awesomerwson,

 

Welcome to the community, thanks for joining. Smiley Happy

 

Are you new to EE Broadband?

 

If so what was your connection date?

 

- James

by Grand Master
Grand Master

Re: My wifi not working it still as the red light by broadband

I can't tell if this is a delayed installation or a faulty router or what.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
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