by chrisdemetriou Investigator
Investigator

name change issue on my broadband account

wrote off to EE to get my name changed 3 months ago..on my MOBILE & BROADBAND accounts.

 

Mobile account got updated... and was reassured everything has been changed on their back office systems.. 3 months on and the online account details on ee.co.uk, bills, the text messages and the emails all still reference the OLD name on the Broadband account. 


How the hell do i get this fixed as every time (not an exaggeration) I ring customer services they reassure me its all been changed.. when it clearly hasn't 

HELP!

6 REPLIES 6
by Grand Master
Grand Master

Re: name change issue on my broadband account

Hi @chrisdemetriou 

 

You can complain via EE code of practice page, if you don't want to call again.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: name change issue on my broadband account

Hi @chrisdemetriou.

 

I've sent you a private message to get some more information from you.

 

Please take a look and get back to me.

 

Jon

by chrisdemetriou Investigator
Investigator

Re: name change issue on my broadband account

Replied.

by
EE Community Support Team

Re: name change issue on my broadband account

Thanks very much @chrisdemetriou

 

Let us know how you get on 🙂

 

Leanne.

by chrisdemetriou Investigator
Investigator

Re: name change issue on my broadband account

Danielle called.. I emailed the name deed over. She got the details updated shortly afterwards. She was a star! 🙂

by
EE Community Support Team

Re: name change issue on my broadband account

That's great @chrisdemetriou 😃

 

Thanks for keeping us updated.

 

James

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