by Sedgie
New Member

my extra 5GB ISN'T added

I AM now with EE for broadband and home phone but my extra hasn' been added to my account

2 REPLIES 2
by Grand Master
Grand Master

Re: my extra 5GB ISN'T added

Hi, 

 

It says on the EE help pages.

 

When will I get my data boost?

It can take up to 30 days after your home broadband account goes live for your boost to kick in.

We'll send you a text to let you know when it's done

 

If it's longer than this and you have still received nothing then you need to call CS. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: my extra 5GB ISN'T added

Hi @Sedgie

 

Welcome to the community. 🙂

 

Has it been more than the 30 days that @Northerner quoted above?

 

Chris

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