09-08-2017 12:42 PM
This is from my account:
'Estimated Line Speed between 14 Mb/Sec and 16 Mb/Sec
Line speed is 2 Mb/Sec
Minimum Guaranteed Speed is 3.5 Mb/Sec'
Does this mean that my speed is lower than the guaranteed speed or does it mean something else?
Thank you for your assistance!
09-08-2017 12:46 PM
Welcome to EE's Home Broadband Forum.
I wouldn't take too much notice of what EE say your line speed is. It's never realistic. You can read true speed off yourself from the router.
Post your full router stats. For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page. Full router stats are key to any speed & connection issues.
09-08-2017 01:23 PM
Thanks man, i hear that, will do when I get home.
However, what is the purpose of EE putting these numbers on my account page in the first place? And, do the figures I quoted below put across the information that my speed is lower than guaranteed or does it mean something else?
09-08-2017 01:32 PM
Dunno. For years EE stated my line speed was 2 Meg for my 20 Meg line. Now it is given as 13 Meg. Still useless but better than what it was. I guess EE start it off at 2 Meg & see how it goes.
09-08-2017 01:34 PM
I'm looking at it from the perspective that I can get out of my contract if my broadband speed is lower than my 'EE' guaranteed speed. Which is what that piece of info from my account appears to say...
09-08-2017 01:41 PM - edited 09-08-2017 01:53 PM
No, you need to be looking at the actual speed, which I've told you how, not some fiction. All EE need to say is "Oh, sorry we recoded it wrong but you actually getting umpteen Meg".
09-08-2017 02:03 PM
Weird, why would EE lie about something being too low? Surely if they were going to lie they would inflate my speed rather than t'other way round?
09-08-2017 06:55 PM
Why bother when you can see it for yourself? The router always tells the truth, while you can never tell with CS.