Highlighted
by Investigator
Investigator

master socket not working

Several weeks ago, I had a problem that my phone was working but my broadband wasn't. The engineer gave me a new router and fixed the socket. For a few weeks, all was fine. 

Now my broadband won't connect and my phone has no dial tone

1 SOLUTION

Accepted Solutions
Highlighted
by
EE Community Support Team
Solution

Re: master socket not working

Hi @LittleYankee,

 

Welcome back to the community. 🙂

 

I'm sorry to hear your broadband isn't working.

 

Please get in touch with Customer Care so our broadband team can help.

 

Thanks

 

James

View solution in original post

3 REPLIES 3
Highlighted
by
EE Community Support Team
Solution

Re: master socket not working

Hi @LittleYankee,

 

Welcome back to the community. 🙂

 

I'm sorry to hear your broadband isn't working.

 

Please get in touch with Customer Care so our broadband team can help.

 

Thanks

 

James

View solution in original post

Highlighted
by Grand Master
Grand Master

Re: master socket not working

Have you tried from the hidden test socket?

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Highlighted
by Investigator
Investigator

Re: master socket not working

yeah I did, nothing

 

it's fine, I called and they were really helpful, I just forgot to mark as solved

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