by ninjakiller1 Investigator
Investigator

landline gets disconnected

Since 2016 until now, my landline connection get disconnected, 4th time calls, the signal won't connect but will show as busy but in 5th it will connect. I called the engineers regarding for this matter but they cannot do anything about it. I even called the BT and BT openreach, they advised me that you need to deal with EE about this matter. Ecven EE engineers mentioned me that this issue problem has been created about two months ago, but it is not true. I even have recaords of BT openreach in 2016 when they came more than 10 times to fix the issue on my landline. Even I am paying fully and this is the service I get. If there is emergency, how can I make calls or my parents, as no connection will go trhough like this. I won't even get compensated for it either. 

3 REPLIES 3
by Grand Master
Grand Master

Re: landline gets disconnected

Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by ninjakiller1 Investigator
Investigator

Re: landline gets disconnected

I do get dial tone, but if I use dial a specefic number, it will not dial but will make dial as busy, but in 5th time it will get dial perfectly as connection will be normal for dialing. It happens a lot.

by Grand Master
Grand Master

Re: landline gets disconnected

Yes, but does that happen when you phone 1470 17070?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.