27-06-2017 12:59 PM
Hi internet keeps disconnecting getting annoying now
as you can see it says in systerm log
12:40:21, 27 Jun. PPP connection down (FIBRE)
been doing this for a while now
27-06-2017 05:06 PM - edited 27-06-2017 05:07 PM
I'd like to see the System Uptime from the top of the System Log page, before you do any of the other steps in this post.
Try plugging your router into the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets? Are there any wires connected to back of faceplate?
Post the router stats when plugged into test socket. Leave it running a few days & then repost them.
Try the BT Quiet Line Test (dial 17070 Opt 2), preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.
27-06-2017 07:30 PM
my split faceplate looks nothing like the picture how ever I was able to take the split faceplate off and plug in to the one socket it had.
I'll Leave it running a few days.
Trying the BT Quiet Line Test I can't do that i'm deaf so I dont use the phone.
27-06-2017 07:45 PM - edited 27-06-2017 07:48 PM
Does your master socket look like How to access test socket on Openreach master socket ?
I'll always need the Uptime at the same time as any router stats. It's for assessing rates of errors.
27-06-2017 08:28 PM
here is a picture of my box
and since my reboot on router it has droped 2 mores
but have not drop yet since I done what is showen in the picture.
27-06-2017 08:40 PM
Ah, that's the most modern master socket with 2 lugs.
Since you did what that is shown in the picture? Plugged into the test socket?
28-06-2017 09:09 PM
I'm afraid I can't see anything causing this as you're running from the test socket, but is it actually causing you any problems?
FYI: The System Log doesn't tell us anything that
Loss Of Signal Defect 4 0
4 discons in 31 hours is a bit on the high side but should be bearable.
28-06-2017 09:35 PM
Yes keeps droping ever thing on computer and xbox live I cant play games and stream live to viewers with it keep dropping all the time
29-06-2017 01:38 PM
Without seeing your router stats + Uptime cannot comment further.
29-06-2017 04:23 PM - edited 29-06-2017 04:31 PM
No, it all looks OK. There have been no discons in the last 7 hours.
Are you still running from the test socket?