by michelle-mck
Explorer

iam getting ee disconnected and do not want to pay the disconnection fee

Im disconecting ee tomorrow and do not want to pay the disconnection fee of £130 as i have had terrible broadband service for nearly 8 months which still hasnt been resolved. hence the reason for leaving, as i  still in a contract. Not sure how to sort this out.

7 REPLIES 7
by Profile closed
Not applicable

Re: iam getting ee disconnected and do not want to pay the disconnection fee

Hello @michelle-mck your best option is to contact EE executive office (complaints) who can access your account and assist you further with your complaint:

 

http://ee.co.uk/help/safety-and-security/security/ways-to-complain

 

You will need to follow EEs complaints process first. If they can not resolve it within 8 weeks or if they issue a deadlock letter to you then you can take it further (Communications Ombudsman). 🙂

by
EE Employee

Re: iam getting ee disconnected and do not want to pay the disconnection fee

Hi and welcome to the community @michelle-mck

 

What issues are you having as we may be able to assist in resolving them.

 

Many thanks,

 

Lee

by michelle-mck
Explorer

Re: iam getting ee disconnected and do not want to pay the disconnection fee

Thankhou i will. Michelle



Sent from my Samsung Galaxy smartphone.
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by
EE Employee

Re: iam getting ee disconnected and do not want to pay the disconnection fee

Hi @michelle-mck

 

We may be able to help without the need to cancel.

 

What are the issues you are facing.

 

Many thanks,

 

Lee

by Profile closed
Not applicable

Re: iam getting ee disconnected and do not want to pay the disconnection fee

You are welcome @michelle-mck hopefully they can resolve your complaint soon. We are here in the meantime if you would like to know anything else. 🙂

by Profile closed
Not applicable

Re: iam getting ee disconnected and do not want to pay the disconnection fee

Sorry @Lee_H your post was not showing before I replied.

by Grand Master
Grand Master

Re: iam getting ee disconnected and do not want to pay the disconnection fee

Who are you moving to? If you are moving to another BTw-based ISP you could just be taking your issues with you. It's all essentially the same BB on the same line.

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