by tryinghard Investigator
Investigator

how do you use your mobile instead of the landline

I have EE mobile and Broadband because I understood that I could use my mobile instead of my landline phone. I find that I need to use the landline more than I want too because the mobile is so unrelieable. My coverage says I should be able to get 4G so mobile usage should be possible. I have been told that I might need to Download something to make it possible. Could someone help me please? 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: how do you use your mobile instead of the landline

Have you checked the Network Status Checker there & logged the problem?

 

Are you able to do WiFi Calling from your mobile?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

View solution in original post

7 REPLIES 7
by Grand Master
Grand Master
Solution

Re: how do you use your mobile instead of the landline

Have you checked the Network Status Checker there & logged the problem?

 

Are you able to do WiFi Calling from your mobile?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

View solution in original post

by tryinghard Investigator
Investigator

Re: how do you use your mobile instead of the landline

Sorry but I am not sure what you are asking me. Where am I to look for the Network Status Checker, on the computer or mobile phone. I have never tried WiFi calling. Thanks for your help.

by Grand Master
Grand Master

Re: how do you use your mobile instead of the landline

Just click on the link in my post.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by tryinghard Investigator
Investigator

Re: how do you use your mobile instead of the landline

You asked me to click on your link but there is no link that I can see.

by tryinghard Investigator
Investigator

Re: how do you use your mobile instead of the landline

Thanks for your help. I used the phone number you gave me to contact the help line and found that all I needed to do was switch on the WI-FI calling status and now it should work.

 

by Grand Master
Grand Master

Re: how do you use your mobile instead of the landline

@tryinghard  The green wording that says Network Status Checker  is the link.   

click the green wording I’ve just posted. 

by tryinghard Investigator
Investigator

Re: how do you use your mobile instead of the landline

My Status checker was 4g so I should have been able to use the phone as hoped. Now all sorted thanks as EE talked me to switch on WIFI calling. Thanks for your help.

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