by Crazynath29 Contributor
Contributor

having issues connecting to the internet. is there any help u can provide me

need someone to help me sort out my internet connection issues at my home address is there any help u can provide me 

 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: having issues connecting to the internet. is there any help u can provide me

Hi @Crazynath29

 

Have you spoken to our broadband Tech Gurus?

 

They're in the best position to help you now.


Chris

12 REPLIES 12
by Brilliant Contributor
Brilliant Contributor

Re: having issues connecting to the internet. is there any help u can provide me

Hello @Crazynath29 ,

 

Welcome to the community,

 

Is this mobile or Broadband?

 

For mobile you can click on network checker at the bottom of the page and also sign up to receive notification when there is a problem, ongoing problem and when it has been resolved.

by Crazynath29 Contributor
Contributor

Re: having issues connecting to the internet. is there any help u can provide me

Broadband 

by Brilliant Contributor
Brilliant Contributor

Re: having issues connecting to the internet. is there any help u can provide me

Please take a look here and then @XRaySpeX will hopefully be able to help you if you follow this thread and provide the necessary information:

 

https://community.ee.co.uk/t5/Broadband-home-phone/Need-Help-with-Your-Home-Broadband-Speed-or-Conne...

by Crazynath29 Contributor
Contributor

Re: having issues connecting to the internet. is there any help u can provide me

Have done a speed test and it showing as poor/bad 

by
EE Community Support Team

Re: having issues connecting to the internet. is there any help u can provide me

Hi @Crazynath29 

 

Welcome to the community.

 

Have you had a look at our Home Broadband help pages

 

Please also take a look at the article that @Schockwave referred to.

 

Chris

by Crazynath29 Contributor
Contributor

Re: having issues connecting to the internet. is there any help u can provide me

Yes mate I have thanks and didnt help one bit to be honest



Sent from my Samsung Galaxy smartphone.
by
EE Community Support Team

Re: having issues connecting to the internet. is there any help u can provide me

OK thanks @Crazynath29 

 

I recommend speaking to our broadband Tech Gurus. They'll do their best to help fix your connection problems.

 

Let us know how you get on.

 

Chris

by Grand Master
Grand Master

Re: having issues connecting to the internet. is there any help u can provide me

@Crazynath29 : It's not intended to help you directly but to help us help you. To do that we need to know much more about the characteristics of your particular line as asked for in that article referred to by @Schockwave . You haven't even told us what issues you are having.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Crazynath29 Contributor
Contributor

Re: having issues connecting to the internet. is there any help u can provide me

Ok cool not only have I been losing channels but also losing internet connection as well yet openreach say  I wont get 80mb  yet I was told I could bye u guys 

by Grand Master
Grand Master

Re: having issues connecting to the internet. is there any help u can provide me

Bye! Sorry you weren't able to help us to help you. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team
Solution

Re: having issues connecting to the internet. is there any help u can provide me

Hi @Crazynath29

 

Have you spoken to our broadband Tech Gurus?

 

They're in the best position to help you now.


Chris

by Crazynath29 Contributor
Contributor

Re: having issues connecting to the internet. is there any help u can provide me

Broadband 

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