27-09-2017 09:51 AM
I'm trying to set up the popular Philips Hue system with my new Bright Box 2 router but when I plug the Hue Bridge into the router it's not getting a connection.
I tried to call customer services and they told me that the Bright Box 2 doesn't support third party devices, but online I've read the router is pretty sophisticated.
I've found an article online that says the router needs to support NUPNP to allow the bridge to connect to the network, can anyone advise if I'm able to set this up?
27-09-2017 10:40 AM
I also use Philips Hue lights and had no problem setting it up with my Bright Box 2. It was simply a case of running an ethernet cable between the two and then using the app to create an account and log on. The only thing I can think of is that the cable you're using is a bit duff. I’d suggest trying another one if you can.
And frankly, the advice you were given about not supporting third party devices is total tosh, since everything you connect to the router is going to be a third party device.
The Philips Hue bridge is no different to any other connected device beit a PC, set-top box, Amazon Echo or smart fridge.
27-09-2017 12:50 PM
Yes, you may enable UPnP in the router under Advanced / UPnP.
As said earlier all routers connect to 3rd-party devices all their life. CS were talking BS!
27-09-2017 01:26 PM
Still not getting it to work after trying the above suggestions sadly.
Have turned on UPnp on the router and restarted it, but the network light on the bridge is not illuminating, also tried resetting the bridge and nothing.
And have tried three different ethernet cables, but still no joy.
Just to check, it is one of the yellow ethernet sockets I'm plugging it into isnt it? Have tried all four but nothing.
Shame as I had it working on another router at my previous addresss and it was flawless.
May have to speak to Philips.
27-09-2017 01:50 PM
Yes, the yellow sockets are for LAN Ethernet.
30-09-2017 11:36 AM
@aaronbennett1 You say you tried 3 different ethernet cables, but did they have all 8 wires wired up? Many cut-price cables only use 4 wires (the minimum as per spec). Some devices are quite fussy about the cables. Also (and not knowing the spec of your cables) if you can try a Cat-5E or Cat-6 cable.
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