by SianieLOU68
Visitor

fiber router

My fiber broadband becamr live on the 16th January , ive given it the 10 days stabilisation period,

according to my emails im to get 27mbs guaranteed . Contacted EE last night as im only getting 20mbs .

Did a BT wholesale sheck speed test which was 20.54 mbs .........

can anyone suggest anything that i can do ?

 

1 REPLY 1
by Grand Master
Grand Master

Re: fiber router

@SianieLOU68: Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats.

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.

For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.

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