02-07-2017 04:17 PM
Good Afternoon @deaneo8
Welcome to the EE Community!
Have you done any troubleshooting so far?
There's a really good post from one of our stars - Help with your home broadband speed or connection.
Thanks - Karen.
02-07-2017 06:30 PM
Yes, 5 discons in 29 mins is a bit much.
Try plugging your router into the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets? Are there any wires connected to back of faceplate?
Post the router stats & Uptime when plugged into test socket.
Try the BT Quiet Line Test (dial 17070 Opt 2), preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.
12-07-2017 09:46 PM
@deaneo8: Yes, I'd already given you advice on this but you never came back to give me any info.
by Cazamataz66 Saturday