by deaneo8 Investigator
Investigator

ee fibre boardband dropping

5 REPLIES 5
by
EE Employee

Re: ee fibre boardband dropping

Good Afternoon @deaneo8

 

Welcome to the EE Community! Smiley Happy

 

Have you done any troubleshooting so far?

 

There's a really good post from one of our stars - Help with your home broadband speed or connection.

 

Thanks - Karen. Smiley Happy

by deaneo8 Investigator
Investigator

Re: ee fibre boardband dropping

yes i have 

by Grand Master
Grand Master

Re: ee fibre boardband dropping

Yes, 5 discons in 29 mins is a bit much.

 

Try plugging your router into the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets? Are there any wires connected to back of faceplate?

Post the router stats & Uptime when plugged into test socket.

Try the BT Quiet Line Test (dial 17070 Opt 2), preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by deaneo8 Investigator
Investigator

my fibre plus ee boardband keep dropping

the ee fibre plus keep dropping like mad

today it been 17 it dropped 

it dose this connect and disconned 

it joke

 

http://i.imgur.com/aUyke9F.png

 

http://imgur.com/ysjoJBr

 

http://imgur.com/UrKsdyn

by Grand Master
Grand Master

Re: ee fibre boardband dropping

@deaneo8: Yes, I'd already given you advice on this but you never came back to give me any info.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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