by GBean65
Explorer

compensation for being without internet for 4 days

We are EE Broadband customers of several years. We have now been without internet for 4 days.  EE tell me the fault is due to planned maintenance by BT openreach, but they will keep me informed.  Each day I have to chase EE for a response and we seem to be getting nowhere.

I have now lost 4 days where we cannot send emails and most importantly we have missed a facebook live connection with our son currently on deployment with the royal marines out in the middle east. He has been at sea for over a month, and finally reached land.  We are also eating in to our mobile data.  It is clearly unacceptable. 

3 REPLIES 3
by GBean65
Explorer

Re: Hi, I'm Robert. The internet is down and I paid my bill this month.

Our internet has been down for 4 days now, and we're getting nowhere with sorting the issue.  EE tell us it's due to planned maintenance.  We will be asking for compensation.

by Grand Master
Grand Master

Re: compensation for being without internet for 4 days

Phone CS to discuss compensation with you.

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by
EE Community Support Team

Re: compensation for being without internet for 4 days

Hi there @GBean65

 

Thanks for coming here.

 

I have sent you a private message on here for some details.

 

Leanne 🙂

 

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