by AKULRE Investigator
Investigator

changing from another broadband

so im with BT, just ordered EE fibre.

will i need to cancel my BT... last time (last year) i asked i was told no EE will do it all for me.
however, during my purchase, i swore i read something saying i need to contact BT myself?

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: changing from another broadband

You needn't/shoudn't get in touch with BT about your migration. Let EE take care of everything but the final bill. Under no circumstances tell BT you are ceasing your BB with them. Migrations are carried out according to Ofcom's Gaining Provider Led (GPL) process.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
1 REPLY 1
by Grand Master
Grand Master
Solution

Re: changing from another broadband

You needn't/shoudn't get in touch with BT about your migration. Let EE take care of everything but the final bill. Under no circumstances tell BT you are ceasing your BB with them. Migrations are carried out according to Ofcom's Gaining Provider Led (GPL) process.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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