by golwg Investigator
Investigator

caller id not working for mobiles

Caller id has stopped working for mobiles on our home phone. Landline numbers are fine but mobiles don't show a number and the display says 'unavailable INTERNATIONAL'.

 

6 REPLIES 6
by
EE Community Support Team

Re: caller id not working for mobiles

Good Afternoon @golwg.

 

Thanks for coming to the community. 

 

Do you have a dial tone on your landline?

 

When did you notice this?

 

Are you able to try resetting Caller ID by dialling *#234# and letting me know if you are now able to see the number?

 

Speak soon, 

 

Katie 🙂

by golwg Investigator
Investigator

Re: caller id not working for mobiles

I have a dial tine. This started a couple of weeks ago but it seems it's only certain mobiles that aren't showing. 

I've just tried dialling that number and now all incoming calls show as 'external' 😞

by
EE Community Team

Re: caller id not working for mobiles

Hi @golwg,

 

 

Have you spoken to our technical team your caller ID?

 

They will be able to look into your account and make the necessary changes to resolve this for you.

 

 

Alex 🙂

by Grand Master
Grand Master

Re: caller id not working for mobiles


@Katie_B wrote:

Are you able to try resetting Caller ID by dialling *#234#


Does this work for landlines? I thought it was only for mobiles.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master

Re: caller id not working for mobiles

Does your phone announce your correct no. when you dial 1470 17070?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by golwg Investigator
Investigator

Re: caller id not working for mobiles

yes it reads the right number.

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