05-02-2017 11:14 AM - last edited on 05-02-2017 03:59 PM by Richard_C
can anyone advise please My broadband connection is almost non existant below is a copy of the status
[MOD EDIT:REMOVED PASSWORDS AND SECURITY INFORMATION. PLEASE DON'T POST PRIVATE INFORMATION IN A PUBLIC FORUM]
I think this is not acceptable so any advice please
05-02-2017 12:37 PM
Most of that page from "IP Address" is not required & in fact gives away your passwords etc. I'll try & get it deleted.
If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:
1. Post your full router stats. For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page. Full router stats are key to any speed & connection issues.
2. Try a wired speedtest here http://www.thinkbroadband.com/speedtest.html and copy to here just the "Link to this result:" link.
3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.
05-02-2017 02:49 PM - last edited on 05-02-2017 03:44 PM by Richard_C
Broadband Type ADSL
Broadband State Connected
Internet State Connected
Downstream Throughput (KBps)
Upstream Throughput (KBps)
Time Connected 00:54:48
Downstream Rate 0.57 Mbps
Upstream Rate 0.44 Mbps
Link Rate Mbps
IP Address XXXXXXXX [MOD EDIT]
Broadband Username [XXXXXXXXXXXXXXXXXXXXXXXXXX MOD EDIT]
wireless network name (SSID) wireless password Security Channel SSID State Broadcast SSID
EE-BrightBox-29bgyh drive-seal-mad WPA/WPA2 1 Enabled Enabled
No activated wireless ssid
Currently Connected Devices [MOD EDIT: REMOVED CONNECTED DEVICES]
No attached devices
Share Name File System Capacity Free Space
No supported device found
LAN & Wireless (Default)
Subnet Mask 255.255.255.0
DHCP Server Enabled
Encapsulation VC MUX
DSL Mode Automatic
Subnet Mask 255.255.255.255
Primary DNS 126.96.36.199
Secondary DNS 188.8.131.52
05-02-2017 02:57 PM - edited 05-02-2017 02:58 PM
URGENT: Please delete most of that post below "Link Rate Mbps" by editing it out. You are still giving away your passwords etc. to the public Web.
05-02-2017 03:03 PM
Sorry, that's still the wrong page. Please follow the path I gave you exactly.
05-02-2017 03:51 PM
@Richard_C: Can you do same to OP? Everything below "IP Address" can go.
05-02-2017 04:01 PM
05-02-2017 05:59 PM
06-02-2017 09:02 AM
06-02-2017 09:21 AM
I have an inkling what's wrong with your line but need those full DSL Stats before I can come to a conclusion.
06-02-2017 12:01 PM
06-02-2017 12:04 PM
Yes, I thought it might be a Banded Profile.