17-06-2019 09:52 PM
I have an issue uploading some photos to photobox.co.uk and hotmail.com (not tried other sites). It used to work fine but now have issues.
I've picked a sample photo and connected my laptop to my EE mobile telephone (mobile hotspot) and can successfully upload the photo to both hotmail.com (as an email attachment) and photobox.co.uk. When I connect my laptop to by EE home broadband and try to upload the same photo it gets an upload error (but no error details) to both photobox.co.uk and hotmail.com.
Any ideas on how I could debug / solve this?
17-06-2019 10:08 PM
Is your laptop connected to WiFi and the internet? Can you browse other websites?
17-06-2019 11:00 PM
Welcome to EE's Home Broadband Forum.
Please post your full router stats.
For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.
Full router stats are key to any speed & connection issues.
18-06-2019 09:19 AM
Hi there @jonnysmig
Thanks for coming to the community,
Do you have the photo saved to your laptop?
Can you upload a different picture?
18-06-2019 10:07 AM
Yes, the photo is on my laptop. I have tried uploading multiple different photos all with the same end game unfortunately.
I'm at work at the moment but will post my router stats when I get home
18-06-2019 10:44 PM - edited 18-06-2019 10:46 PM
Stats below as requested. Any help / advice will be very well received
|9.8 (dB)||4.3 (dB)|
|17.0 (dB)||36.0 (dB)|
|12.7 (dBm)||0.0 (dBm)|
System Uptime is: 478:03:46
18-06-2019 10:52 PM
Not yet @Leanne_T
I'll call tomorrow if I get chance when they're open
I just thought I'd try the power of the forum first 🙂
18-06-2019 11:41 PM - edited 18-06-2019 11:44 PM
Well, you do have a low upstream sync speed. It's usually around 1200 Kbps. That's the problem with standard ADSL BB. It has a low upstream speed & so it's not suited for heavy uploads. How big is the photo?
You surf fine cuz surfing is mainly downloading.
I bet if you do a speed test on your mobile you'll find it has an upstream speed well in the Megs.
by lanslow yesterday