16-11-2017 06:29 PM
I've recently changed to EE Broadband but the speed I'm getting is slower than my previous BB Provider. After 2 weeks settling in with Ext Line speed of at Least 10Mb EE saya I am getting 2.6Mb and I am getting frequent dropouts on attached devices such as Sonos Speakers. My details are attached below.
16-11-2017 06:38 PM
Welcome to EE's Home Broadband Forum.
If you would like help with your speed or connection issues, please would you carry out the steps and provide the data as requested in the Need Help with Your Home Broadband Speed or Connection? sticky. This will enable us to diagnose the problem and advise you further.
16-11-2017 07:03 PM
Ah, OK. Trouble is we can't see your pix until they are approved. Better & quicker to post data inline in your post. Otherwise I'll just have to wait.
17-11-2017 12:54 PM
Your BB is fine. You are getting a good speed from our line. You have a v. long line, about 4.3 km.
What speeds did EE quote you?
What does BT Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.
17-11-2017 09:53 PM
EE Quoted me 10 - 19.5 Mb. I know I am a distance from exchange but I am experiencing numerous dropouts and having to enter my password several times when accessing WiFi. The range in the house seems to be much shorter even though I have acquired a couple of extenders. I would still expect to be able to run a couple of devices and a wireless music system. I'm not sure that the router is pushing the same amount of power as my last router which was from sky. Is this the only router that EE issue.
17-11-2017 11:23 PM
The BT Broadband Availability Checker estimate please?
18-11-2017 02:04 PM
EE would have given you a range of speeds & a Min. Guaranteed Speed. Login to your Member's Centre @ https://web.orange.co.uk/r/login/ & look under Your broadband speed. Please post the lot.
@Richard_C: I cannot comment until I can actually see these images :(.
18-11-2017 02:17 PM
I'd rather see info. posted directly to a post than wait for it to appear.
18-11-2017 08:14 PM - edited 18-11-2017 08:19 PM
Those estimates from EE are ridiculous. You'll never get any of those speeds on your long line except the Min. Guaranteed Speed, which is so slow as to cover almost any line. EE should never have given you them.
Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?
Who was previously your ISP? What speeds did you get with them?
20-11-2017 06:50 PM
I can't see you getting those speeds from Sky on your existing line. They employ the same ADSL2 technology.
Did Sky allow your no. & line to be taken over by EE or did EE take it upon themselves to install a new separate landline? I don't suppose you remember your Down attenuation with Sky?
20-11-2017 07:01 PM
As part of the transfer from Sky I believe EE took over the line from Sky. I do not believe a new landline was installed.
The biggest problem I'm experiencing is the inability to run several devices simultaneously, particularly wireless music system which continuously drops out with an error message of buffer speeds. Also constantly having to re input the password.
20-11-2017 07:11 PM
1. Try both a wired & wireless speedtest here http://www.thinkbroadband.com/speedtest.html and copy to here just the "Link to this result:" link.
2. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.
by Cazamataz66 Saturday