by bigal42 Investigator
Investigator

broadband speed too slow

I've recently changed to EE Broadband but the speed I'm getting is slower than my previous BB Provider. After 2 weeks settling in with Ext Line speed of at Least 10Mb EE saya I am getting 2.6Mb and I am getting frequent dropouts on attached devices such as Sonos Speakers. My details are attached below.

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24 REPLIES 24
by Grand Master
Grand Master

Re: broadband speed too slow

Welcome to EE's Home Broadband Forum.

If you would like help with your speed or connection issues, please would you carry out the steps and provide the data as requested in the Need Help with Your Home Broadband Speed or Connection? sticky. This will enable us to diagnose the problem and advise you further.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by bigal42 Investigator
Investigator

Re: broadband speed too slow

I have already carried out all the actions requested and enclosed my data above

by Grand Master
Grand Master

Re: broadband speed too slow

Ah, OK. Trouble is we can't see your pix until they are approved. Better & quicker to post data inline in your post. Otherwise I'll just have to wait.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: broadband speed too slow

Welcome to the community, @bigal42. 🙂

 

I see the image has now been approved.

 

Can you shed any light, @XRaySpeX? 🙂

 

Chris

by Grand Master
Grand Master

Re: broadband speed too slow

Your BB is fine. You are getting a good speed from our line. You have a v. long line, about 4.3 km.

 

What speeds did EE quote you?

 

What does BT Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by bigal42 Investigator
Investigator

Re: broadband speed too slow

EE Quoted me 10 - 19.5 Mb. I know I am a distance from exchange but I am experiencing numerous dropouts and having to  enter my password several times when accessing WiFi. The range in the house seems to be much shorter even though I have acquired a couple of extenders. I would still expect to be able to run a couple of devices and a wireless music system. I'm not sure that the router is pushing the same amount of power as my last router which was from sky. Is this the only router that EE issue.

by Grand Master
Grand Master

Re: broadband speed too slow

The BT Broadband Availability Checker estimate please?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by bigal42 Investigator
Investigator

Re: broadband speed too slow

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by
EE Community Support Team

Re: broadband speed too slow

Hi @bigal42

 

Let's see what @XRaySpeX says when he is available to support further.

 

Richard

 

🙂

by Grand Master
Grand Master

Re: broadband speed too slow

EE would have given you a range of speeds & a Min. Guaranteed Speed. Login to your Member's Centre @ https://web.orange.co.uk/r/login/ & look under Your broadband speed. Please post the lot.

 

@Richard_C: I cannot comment until I can actually see these images :(.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: broadband speed too slow

Sorry @XRaySpeX 

 

I forgot about that 😞

 

Rich

by Grand Master
Grand Master

Re: broadband speed too slow

I'd rather see info. posted directly to a post than wait for it to appear.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by bigal42 Investigator
Investigator

Re: broadband speed too slow

Screen Shot 2017-11-18 at 14.29.57.png

by Grand Master
Grand Master

Re: broadband speed too slow

Those estimates from EE are ridiculous. You'll never get any of those speeds on your long line except the Min. Guaranteed Speed, which is so slow as to cover almost any line. EE should never have given you them.

 

Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

 

Who was previously your ISP? What speeds did you get with them?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by bigal42 Investigator
Investigator

Re: broadband speed too slow

My phone does work and I do get the correct no. when I ring that number.

 

Previous ISP was with Sky and I was getting 4-5Mb

 

 

by Grand Master
Grand Master

Re: broadband speed too slow

I can't see you getting those speeds from Sky on your existing line. They employ the same ADSL2 technology.

 

Did Sky allow your no. & line to be taken over by EE or did EE take it upon themselves to install a new separate landline? I don't suppose you remember your Down attenuation with Sky?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by bigal42 Investigator
Investigator

Re: broadband speed too slow

As part of the transfer from Sky I believe EE took over the line from Sky. I do not believe a new landline was installed.

 

The biggest problem I'm experiencing is the inability to run several devices simultaneously, particularly wireless music system which continuously drops out with an error message of buffer speeds. Also constantly having to re input the password.

by Grand Master
Grand Master

Re: broadband speed too slow

1. Try both a wired & wireless speedtest here http://www.thinkbroadband.com/speedtest.html and copy to here just the "Link to this result:" link.

2. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by bigal42 Investigator
Investigator

Re: broadband speed too slow

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