by rachel90 Investigator
Investigator

broadband so slow

past week my broadband been really slow dosent load nothing having to use my phone internet.

6 REPLIES 6
by
EE Community Support Team

Re: broadband so slow

Hi @rachel90

 

Welcome to community 🙂

 

I'm sorry to hear about this, please check out the Broadband Speed Problem? Please Read post by @XRaySpeX

 

Let us know if this helps you.

 

Thank you

 

Richard

 

🙂

by rachel90 Investigator
Investigator

Re: Broadband Speed Problem? Please Read

it didnt work
by rachel90 Investigator
Investigator

Re: broadband so slow

this didnt work
by Grand Master
Grand Master

Re: broadband so slow

What didn't work? We're here to help you when you provide the data requested. Then we can analyse your line.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by rachel90 Investigator
Investigator

Re: broadband so slow

its running at 0.2 mps
by Grand Master
Grand Master

Re: broadband so slow

That doesn't tell us anything except that it's slow. I'm sorry, but we are unable to advise you as to why it might be slow & what to do about it unless you post all the info. requested.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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