by amira5 Investigator

broadband down

my internet is down.. i can access only Google search and that's it. Changing DNS settings did not help at all. Please fix the problem.

Happened just after midnight!

by GhostCall

Re: broadband down

Same here can only access via 4G 

by Grand Master
Grand Master

Re: broadband down


Welcome to EE's Home Broadband Forum.

If you can get Google BB can't be down.


Have you just joined EE BB or were you already with EE BB?

What does it say in the Internet section on the initial Status page of the BrightBox after you log in? Obscure your names in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? BrightBox 1 or 2?

Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by GhostCall

Re: broadband down

It's just came back on thank you for replying 

EE Community Support Team

Re: broadband down

Hi @amira5


Is this any better now?


Could you get back to us with the information that @XRaySpeX has asked for?


Thank you. 🙂



EE Community Support Team

Re: broadband down

Hi @GhostCall


Welcome to the community. 🙂


I'm glad you're all back up and running.


Give us a shout if you need anything.


Chris 🙂

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