Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40542 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73615 Views
  • 7 replies
  • 12 Helpful

SmartHub issues

Hi all,I oknow  have ppreviously posted here on the forums about the new SmartHub that EE send when you take out their 1.6Gb fibre connection, but I'd like to onow is this new issue I have just me or does it affect others.My phone is set tobise WiFi ...

kryptor by Investigator
  • 44 Views
  • 5 replies
  • 1 Helpful

App and website error - This service is unavailable

I'm trying to switch broadband to EE and I want to review my options as I have two mobile contracts with EE. I need to check speeds, costs, discounts for mobile contracts etc. But all I get on the app is 'This service is unavailable - go to the broad...

Salubrius by Investigator
  • 59 Views
  • 6 replies
  • 2 Helpful

Digital Voice issues

HiRecently migrated from another isp for my fttp 500mb with digital Voice.Fttp is working great, but having issues with maintaining digital Voice.After a couple of weeks faffing, I got it sorted (registering phone etc) at it was ok, but this week cal...

JonnyManc by Contributor
  • 807 Views
  • 19 replies
  • 6 Helpful

BT/ EE land line mess

Placed an order to transfer everything from BT hopefully better  how I was wrong they Forgot to sort the phone line out now nobody can contact me  hospital Doctors  

Daffy07 by Visitor
  • 11 Views
  • 0 replies
  • 0 Helpful

Extreme lag spikes with new Smart fibre router

Hi,Openreach recently helped my household install a new router, the white Smart Router with a fibre connection. But ever since we switched to this new router, the WiFi has been dodgy. Especially during gaming. Although download speeds have increased,...

EE Broadband APP WifI Controls not working

I have recently signed up to EE Broadband.   My broadband is working fine, however the APP WiFi controls feature and the Wifi enhancer are not available on the app or via the website.   An error message appears and states it is a problem with EE.  I ...

Mart30 by Explorer
  • 9246 Views
  • 214 replies
  • 58 Helpful

Resolved! Returning equipment

I took delivery today of my New EE Smart Hub and Smart wi-fi disc, when I went to box up the BT hub & Disc in readiness for the Jiffy bag to return the equipment, I found I’d lost the wi-fi disc box.Do I need the box or will the Jiffy bag be sufficie...

robh661 by Investigator
  • 26 Views
  • 1 replies
  • 1 Helpful

Full Fibre Installation Woes

We originally applied to have full fibre installed early Feb 2024, and was given an install date of the 23rd of Feb. The Openreach engineer came out to install the fibre on the 23rd but found our ducts to be inaccessible, so he tried our neighbours (...