Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi,I'm unable to access the WiFi Enhancer feature (either in the app or on the website) even though i have this included in my internet package (1gbps full fibre).I contacted support within the app in December and they claimed a fix was on the way, w...
I am also in the situation where I have returned equipment and keep getting an email saying if I don’t return equipment I will be charged. I returned it using Royal Mail. I have proof of postage and tracking number with proof that the equipment was d...
HiI have been trying to import contacts in vcard format into my hub. Apart from manually entering them in to the phones, this is the only way. However I get an error "invalid data CHOP3-903"I have checked the format by opening in a text editor and it...
Hello guys!I recently received a text message from EE saying I had a booked appointment in my local branch, however I did not book an appointment. Does anyone know what this could possibly mean?I’m not to sure if this is routine as my broadband is no...
Hi just got new broadband deal and hub. Was told it was £31.99 with free hub. Got charged £31.99 plus set up £31.99. I was told this was free as all I did was unplug the old hub and plugged the new one in. Can anyone enlightened me please. Thanks
What does it mean when broadband router flashes blue and how do you fix the problem?
I paid my bill on the 22nd of December when I got my email and it’s now saying that I haven’t but i have the bank statement saying I have l, just wondering if anyone else has had this problem? How do I go about solving it
I recently moved address and decided to go with EE for my broadband after I was told they pay any outstanding bill from your previous broadband provider (talktalk) I spoke to talktalk and was offered a better deal to stay.so I contacted EE same day a...
Hi,Been trying to add EE Broadband for 3 months to my current EE account (sim only; mobile), 62 calls to EE via Relay UK, 11 hours total on Hold Music no joy. EE/BT sales rep happened to randomly go door to door on Monday explaining they're in the a...
