Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40388 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73128 Views
  • 7 replies
  • 12 Helpful

Problems with wifi

Been trying for days to get hold of EE. Charging me everytime I use text service.  They keep. Checking the line saying no problem then I get no call  back.as I still have a problem . Anyone have a number I can speak to a human !Thanks for your time 

2 internt providers?

My house mates use up all the routers ports and I'm wanting to get my own Internet provider. They use BT. Could EE provide me with separate Internet? 

Endjinn by Visitor
  • 141 Views
  • 2 replies
  • 0 Helpful

Router blue flashing

Hi all. Does anyone know if EE have any problems in Grays, Essex? I came back from holidays today and I saw that from 25th of December 12pm there is no internet connection. Have anyone else from this area experienced any problems? Thanks in advance,S...

trying to contact ee

Hi, I am trying to contact ee to cancel my broadband, however when I call the number from my 3 mobile phone, it asks me to input my mobile number (which I do not have from ee as I’m only a broadband customer) Is there any way I can contact directly o...

pro666 by Visitor
  • 150 Views
  • 1 replies
  • 0 Helpful

Router port configuration help?

Hello!Is it possible to only allocate a specific speed to a particular LAN port on my EE home broadband router? Want to use one to run a cable to an AP in my garden, but would only need around 20 mbps for it. Cheers!

PezzDoag by Explorer
  • 209 Views
  • 6 replies
  • 0 Helpful

FTTP = No Landline

Just looking for someone who may be able to point me in the direction of the order of things.I'm currently on an EE Broadband + Landline package via FTTC. Using standard BT phones plugged into the copper connection.  FTTP has just been made available...

Absarnt by Visitor
  • 192 Views
  • 1 replies
  • 0 Helpful

Switching from sky to EE broadband

Hi, ive switched to EE broadband that went live today and my sky broadband no longer works as expected. However, after plugging in the EE router im just getting a flashing orange light and can not connect to the internet. EE are sending an engineer t...

Lynsay49 by Visitor
  • 450 Views
  • 2 replies
  • 0 Helpful