Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40385 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73122 Views
  • 7 replies
  • 12 Helpful

Resolved! Moving from BT to EE Broadband -email & Norton

Just signed new order for EE Broadband 900 currently on BT fibre (not full). The BT currently has Norton, can’t seem to find what comes with the EE, seems confusing. Also does anyone know if there are any possible issues with BT mail service address....

NigelTu by Investigator
  • 385 Views
  • 7 replies
  • 5 Helpful

Poor connection to Sky Q Boxes around my house

Have just moved to EE Broadband from Sky but am having almost daily issues where my main Sky Q box will lose connection to the Wi-Fi and then all the mini boxes will also lose connection. Is this an issue for Sky to resolve or for EE?  

Neill326 by Explorer
  • 176 Views
  • 2 replies
  • 0 Helpful

broadband

since the new update to ee app and online I  can not seem to be able to  look at my broadband plan on when it is ending. I really want to know since i am not wanting to stay with ee due to the problems iv had with the broadband , My phone contract on...

Chany6 by Visitor
  • 175 Views
  • 1 replies
  • 0 Helpful

Nat loopback random working on ee router

I have  a fairly modern ee broadband router.After some investigation I have discovered that if I ping the routers external ip address from a device attached via WiFi to the router it will work , but if I ping it via a device attached to a lan port on...

Home internet

I’ve paid my bill over an hour ago nd my internet still not working . I was not aware money was not taken 

Aminat11 by Visitor
  • 150 Views
  • 2 replies
  • 0 Helpful