Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40385 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73117 Views
  • 7 replies
  • 12 Helpful

My order

I made an order for broadband and had to pay a deposit but it logged me off and now I can’t find my order? I don’t want to make a new one just in case 

Colljb15 by Explorer
  • 151 Views
  • 3 replies
  • 0 Helpful

Re: Pricing.

looking at your advert it is showing your broadband at £31.00 and i am paying £35.99 and i was paying with my old provider sky £33.50 i like the  EE broadband it is a lot better than sky.

Unable to place broadband order!

Hello,I currently have two mobile contracts under my account with EE and have been trying to place an order for home broadband. However, every time I enter my date of birth and proceed, it shows as invalid. I have also visited an EE store and spoke t...

NA075 by Contributor
  • 245 Views
  • 5 replies
  • 0 Helpful

Re: Link broadband/my ee app

Hi, I’m also trying to link my broadband account to my ee app so I can make changes. So when I press to link button then It’s asking me to enter my account number. I do that and then a page is opening and asking my “bill account number” or landline n...

aknmzrk by Visitor
  • 186 Views
  • 0 replies
  • 1 Helpful