Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40386 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73125 Views
  • 7 replies
  • 12 Helpful

Resolved! Cancellation

I recently moved address and decided to go with EE for my broadband after I was told they pay any outstanding bill from your previous broadband provider (talktalk) I spoke to talktalk and was offered a better deal to stay.so I contacted EE same day a...

Dazzle10 by Contributor
  • 478 Views
  • 5 replies
  • 1 Helpful

Attempting to order Busiest Home Bundle (3 Months)

 Hi,Been trying to add EE Broadband for 3 months to my current EE account (sim only; mobile), 62 calls to EE via Relay UK, 11 hours total on Hold Music no joy. EE/BT sales rep happened to randomly go door to door on Monday explaining they're in the a...

Daniel60 by Contributor
  • 798 Views
  • 6 replies
  • 1 Helpful

Re: BT virus protect

Sorry but I cannot see where to go to get the 12 months free, they just want to charge for it, I previously had it free as BT customer. Contract renewed and now switched to EE

How do I buy a Smart Wifi SW30A Disk?

I am trying buy a 4th Smart Wifi Disk. I cannot find how to get a Smart Wifi SW30A Disk through the EE Store. I have 3, coverage is not good in my office. I am willing to pay for the 4th disk but, I keep getting put into a perpetual loop... I have ch...

RJSin07 by Explorer
  • 457 Views
  • 2 replies
  • 0 Helpful

I want to find a different broadband supplier.

How do I leave EE?its soooo expensive.  When I set up my account it was only £22 a month now it’s doubled!!  And it’s just basic broadband no extras.plus I’m autistic and I struggle with phones and ee doesn’t seem to have a way to talk to anyone unle...

EE smart WiFi poor performance

I have just switched from BT to ee. With BT I had their mesh system with 3 discs that gave full stable coverage throughout my entire house. With ee I have the equivalent and have 3 white extenders in the same place as I had the discs but am getting m...

Hedgoi by Visitor
  • 168 Views
  • 0 replies
  • 0 Helpful

Resolved! Transfer a landline number to SIM.

With EE , can I transfer a landline number to SIM, including local area code?  I've done some research, but need to know if EE do this service? Its 2024 and things have changed a lot. I believe now days the process of getting a PAC code for a landlin...

Broadband speed

My broadband speed is down to 10mbps or less. It normally runs at about 56mbps.I can't find anything on the forums to suggest a problem. 

Rfaggy01 by Visitor
  • 133 Views
  • 1 replies
  • 0 Helpful

Resolved! New Broadband and landline

Got new EE broadband with landline (don't know if it's EE or BT for the landline) but it's not working. I have set the broadband up which is fine, phew, glad something works! House phone isn't working, don't know what to do can anyone suggest anythi...