Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40544 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73621 Views
  • 7 replies
  • 12 Helpful

Getting disconnected

Hia just wondering why I have a issue every time I put my tv on the Wi-Fi has disconnected from the tv I have to reconnect every night I’m new to EE and never have had this happend before always says couldn’t find my wifi even tho it’s always on 

Abbey211 by Visitor
  • 110 Views
  • 0 replies
  • 0 Helpful

Resolved! Mitsubishi Ecodan air source heat pump wifi pairing

I moved into a new home with a Mitsubishi air source heat pump installed. I have tried to set up the Melcloud app but cannot get it to pair with my EE broadband router, and the adapter and wifi router is in the same room. I have followed the set up i...

SusieP3 by Investigator
  • 318 Views
  • 10 replies
  • 6 Helpful

Bt to ee by home hub 2

posted on by forums but asked to move here as I’m now on ee…Moved to new house and set up bt fibre broadband with bt home hub 2. I noticed a few wifi black spots and drop offs in the house; most notably in the chosen spot for home office. spoke to bt...

Resolved! Digital.Voice curiosity

Recently switched FTTP broadband & VOIP provider from Hyperoptic to EE, and had my landline number ported over to keep my contact details the same. As far as I understand it, EE's VOIP landline service is the same thing as BT's Digital Voice, so I wi...

Openreach ONT Speedtest of 1.6gbs

Recently having the new EE 1.6gb/s service went live Openreach engineer said he will come and check the speeds at the ONT as EE smart hubs LANs ports are only 1gb/s,so he come with his openreach laptop, but his laptop has only a 1gb/s Ethernet port, ...

Transition from BT FTTP to EE FTTP - My Experience

Hi,Following a EE phone upgrade the sales person advised I could now transfer onto the new EE wifi 6 router and following a check confirmed could increase my 1 Gig connection to 1.6 Gig for an additional £1 per month. No brainer I thought.With the la...

iceman10 by Investigator
  • 245 Views
  • 0 replies
  • 0 Helpful

privacy separator function

hi, trying to connect  Brother Printer to my dell laptop via our EE router at home, both printer and laptop connect to the router and i can print direct from my phone to the printer over wifi but cannot get the laptop and printer to find each other. ...

angus8 by Visitor
  • 150 Views
  • 1 replies
  • 0 Helpful