Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40543 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73616 Views
  • 7 replies
  • 12 Helpful

Resolved! Where is my Router

Hi, my broadband is due to start 29/02/24 as yet we have not received a router can you confirm when we will get it 

Wifi Controls not working in EE App

I have just joined EE and one of the features I thought was brilliant on the advert was that parents can have complete control over 'switch off' times when your children are gaming and it's bed time and set up scheduled  timings etc.  My EE app doesn...

Clarice7 by Visitor
  • 175 Views
  • 1 replies
  • 0 Helpful

Router

Hi.Just in process of switching from BT to EE. I was told on the sales call I'd get a new router, and pretty sure they said it was better than my current one. I've chased up EE as I've not received a new router yet with the switch date in 2 days. The...

Rojo99 by Explorer
  • 134 Views
  • 3 replies
  • 0 Helpful

EE Smart Hub (SH31B) - Painful Admin Experience.

I am EE BB and Mobile customer. I am posting my experience with the Smart Hub (SH31B) wondering if anyone else is experiencing the same. Before moving to EE  (from Sky) I used the Sky Router (had to, for Sky Q to even work properly) with my own Deco ...

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tdaddy78 by Investigator
  • 1439 Views
  • 10 replies
  • 3 Helpful

No wifi controls

18th Dec 23. I was on the messaging system between the hours of 09:16 to 10:56,trying resolve my issue with the lack of  WiFi control.The operator didn't seem to understand my problems Eventually I did a complete reset of the hub which did not fix th...

asteaman by Established Contributor
  • 384 Views
  • 6 replies
  • 0 Helpful