Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40548 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73628 Views
  • 7 replies
  • 12 Helpful

Landline phone with FTTP

Is it possible to keep my landline phone if getting FTTP installed? If so, which package do I need to select? I want the 900mb FTTP.Also, does it have to be installed by a cable or can it be installed connected to the telegraph pole? A different prov...

Coz21 by Established Contributor
  • 271 Views
  • 11 replies
  • 3 Helpful

EE email

How do a cancel my ee broadband and phone line tried by my account but it doesn’t show my board band etc , does anyone know the email to send to them I want to cancel 

Julee by Visitor
  • 94 Views
  • 1 replies
  • 1 Helpful

Activation day been and gone

I've just moved into a house that already has FTTP so has an Openreach modem on the wall. Initially I gave the 22nd as the date of completion but was given the 24th. This has now been and gone and still I have nothing.  Has anyone else been in the sa...

Adlez by Explorer
  • 347 Views
  • 4 replies
  • 1 Helpful

Broadband

New to ee. Set up my broadband and followed all instructions, everything set up and connected. Now I cannot connect any device in the house to the new broadband, the new broadband isn't even an option for phones and iPads to connect. Anyone else had ...

Delay between switching provider

Hi, Found out recently that EE can now offer full fibre in my postcode area .. so started the switch process from Virmin immediately.Now I've left myself with a little dilemma.. I figured it would be a quick process so gave my months notice to VM str...

ddean1379 by Investigator
  • 161 Views
  • 5 replies
  • 2 Helpful

internet speeds stuck at 30

hello i have been with ee for years and my son enjoys gaming competitively and complains about the internet speeds being slow.i am wanting to know if anyone has had issues with internet speeds being stuck at around 30mbps when the plan offered by EE ...