Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Since migrating my broadband from BT to EE I am unable to log onto my BT Cloud account, I keep getting a "sorry there was a problem, please try again later. Error code MBB03-04" message. I thought people who migrated would still keep their BT Cloud a...
I upgraded yesterday to EE broadband but on receiving direct debit instructions my name is wrong I was with BT so hopefully bills carry on getting paid as I’ve tried calling was told I’d get a call back yesterday but nothing went on to chat was told ...
I’ve just got sky glass and I’m having trouble with connecting eathernet as no matter what device I use it’s not connecting to any device I’m thinking there may be a fault on the hub I can connect wireless but with Ethernet I can’t get a connection o...
Does anyone please know how i get a cancellation form or is there such a thing? I have ordered broadband but need to cancel my order as I am actually about to move house and I have no access to a phone at the minute...(long story) so cannot call to s...
I am writing to express my dissatisfaction with the customer service I have received over the past month. My wife and I have been trying to upgrade our broadband to full fibre 900, but we have been unsuccessful due to repeated errors. We were informe...
Hi, I have just been at a premises that has EE WiFi. 'available to all EE broadband customers, just login' great ! However, if I try to login using my EE broadband email and password, after selecting EE broadband as my customer type, it just boots m...
Hi - I have just moved from BT Hub to the new EE hub. I have connected 2 POE Access Points (Ubiquiti) but cannot get anything to connect to them. I have factory reset the APs and know they are working as I can see them when searching for WiFi but th...
Hi!Originally wrote this on the BT community forums, but was advised to post on here!!!Just been on the phone to BT (regarding a mobile extra I wanted removing), and have moved over to EE for a better broadband and mobile deal.The rep said I would be...
Hi,I want to mount my smart wifi disc but to do so I need to remove the stand. Any suggestions?Cheers.
Hi, I am having to return my recently acquired EE smart hub plus, I received with it's box ect but I binned the box it came with, I have received now a package to return the items in just not the box, will I be okay just to send the items or will I n...
