Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40315 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 72873 Views
  • 7 replies
  • 12 Helpful

Smart WiFi Plus

Can I connect my EE smart WiFi plus to my ee smart hub plus with a Ethernet cable wired like simply having a another router if that’s possible to get a full maximum speed connection?

Matty2003 by Investigator
  • 181 Views
  • 4 replies
  • 1 Helpful

Alexa

Hi I have just been transferred to ee from bt and set up Alexa to ee to answer calls and receive calls but my problem is Alexa announces incoming calls but my mobile or landline does not ring and I ask Alexa to answer but it won’t and this is happeni...

trevw by Investigator
  • 83 Views
  • 0 replies
  • 0 Helpful

Re: Transfer of Broadband from old EE to new EE

I have this exact problem. 24 hours of no internet. A lot of faff considering I stayed with my existing broadband providing (just a new contract). EE I've called 3x and not had the issue fixed which is that the legacy EE account has been closed and t...

Cs98 by Investigator
  • 175 Views
  • 3 replies
  • 0 Helpful

EE Smart hub plus settings

I have switched off 2.4 GHz in the Advanced settings on my Smart hub plus and saved it. It showed as 'off' on the Home page. But it gets switched on again after a while. This has happened twice since I installed the router yesterday. Any advice how I...

Getting disconnected

Hia just wondering why I have a issue every time I put my tv on the Wi-Fi has disconnected from the tv I have to reconnect every night I’m new to EE and never have had this happend before always says couldn’t find my wifi even tho it’s always on 

Resolved! Mitsubishi Ecodan air source heat pump wifi pairing

I moved into a new home with a Mitsubishi air source heat pump installed. I have tried to set up the Melcloud app but cannot get it to pair with my EE broadband router, and the adapter and wifi router is in the same room. I have followed the set up i...

SusieP3 by Investigator
  • 240 Views
  • 10 replies
  • 6 Helpful