Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40577 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73734 Views
  • 7 replies
  • 12 Helpful

Cant access broadband deals whilst signed in

I cant access the broadband deals when im signed in it comes up with this error."Sorry, this service is not availableFor broadband deals go to  our broadband shop"Anyone able to help with this as im hoping to stay with ee so my bills arent coming out...

Blandy by Explorer
  • 92 Views
  • 3 replies
  • 0 Helpful

EE Billing me £138.99

I I don't know why you are trying to build me 138.99 I returned your hub I want to speak to  a manager you're a disgrace.. Keep your broadband 

Cecil69 by Investigator
  • 130 Views
  • 5 replies
  • 0 Helpful

Tracking

Hi  i hoping for a bit of help please I’ve ordered broadband today and I’m wondering how long it takes for me to be able to track it  thanks everyone                          

Resolved! Unable to opt in to EE WIFI

I'm unable to log into the public EE WIFI hotspots. I think it's because I might have opted out at some point in the past to disable the public hotspot on my router. I've tried to opt in using the link below but it just says:Sorry, we weren’t able to...

Resolved! EE APP CRASHES EE BROADBAND

Every time I go into Wi-Fi controls on the EE app, it makes my fibre broadband crash and reboot if I don’t use the app, the broadband stays on, using iPhone 15 pro max running iOS 17.4

Unlimited data SIMs with EE Broadband

I'm thinking of moving to EE Broadband, and a factor in my considerations is "Choose EE Broadband and get unlimited data £10 SIMs, plus save on mobile phones."  When I investigate further, it says "Buy or upgrade to a new mobile or SIM. Choose from E...

elkay62 by Contributor
  • 224 Views
  • 3 replies
  • 0 Helpful

EE Broadband

My mum says she switched over from sky but when she was with sky she had a landline number where she could be contacted at home now she has switched to ee  her landline no longer works why is that 

Rickyg56 by Explorer
  • 86 Views
  • 3 replies
  • 0 Helpful