Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40315 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 72871 Views
  • 7 replies
  • 12 Helpful

Upnp

I want to find out why when I turn on upnp still NATis not open

Vm82 by Visitor
  • 169 Views
  • 2 replies
  • 0 Helpful

Smart Hub 3 and Smart Wifi Discs

I upgraded my EE fibre broadband from 500mbps to the 1gbps just before Christmas, which resulted in an upgrade of my router to the Smart Hub 3  (SH31B). When I agreed to take the upgrade, I specifically asked about compatibility with my 2 Smart Wifi ...

JamesBlonde by Established Contributor
  • 710 Views
  • 14 replies
  • 6 Helpful

Stuck Open Order.

Stuck open order since last week i have already contacted EE about 5 times it's like chatting to school children that does't understand or does't know how to fix this issue i have no idea why EE system has generated a home move from my current addres...

PSHRUBB21 by Investigator
  • 139 Views
  • 3 replies
  • 0 Helpful

Openreach broadband checker

Since I placed an order with EE BB (still a provider switch as moving from old EE to new EE and BT and they count as serperate providers) my address seems to no longer show as available for sky and a few others, I am in flats and thw numbers next to ...

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2Tristan by Contributor
  • 226 Views
  • 8 replies
  • 0 Helpful

Billed but no Broadband

Hello,Really struggling to get hold of EE to see if I can resolve the issue. I notified EE a month before my move with them, the install date is now a month later than originally quoted. So I have been without broadband for sometime however I have be...

Wifi controls

hi just got the new router and wifi controls but when i go on to use the feature via the ee app it says somethings gone wrong its our fault not yours, and then back to the previous screen. Iv deleted the app and then reinstalled it but no change 

Kris2022 by Visitor
  • 114 Views
  • 2 replies
  • 0 Helpful

Price increase

I just had an e-mail from EE that my broadband is going up quite a bit, I have only just signed up for a two year contract. I thought the government had band this practice.

SNG by Explorer
  • 201 Views
  • 2 replies
  • 0 Helpful

Smarthub 2 will not connect to EE app

HiMoved across to 500mb EE  broadband from the equivalent  BT 500 mb plan on 31st January Still using my BT smart hub 2  . I paired the smart hub to my EE app so I could  use WiFi controls and do speed tests via the EE app. Worked fine when I used it...

v6villan by Contributor
  • 246 Views
  • 2 replies
  • 0 Helpful

Mis Sold BT to EE

On the 7th February i made contact with BT to inquiry if BT can send me out their latest router WIFI 6 router agent said no only EE customers receive these routers agent offered to me i can move you across to EE within 2 days and your receive your ne...

PSHRUBB21 by Investigator
  • 200 Views
  • 1 replies
  • 0 Helpful