Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40599 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73788 Views
  • 7 replies
  • 12 Helpful

EE App Smart Wifi - cant connect

EE app installed.  Router already setup and working. Phone connected to router wifi, no problem. I'm in the EE app, middle option Smart WiFi. I click router is already set up. I click enter details manually. I click I'm connected now (as I'm already ...

GMellon by Investigator
  • 215 Views
  • 8 replies
  • 1 Helpful

BT to EE Total joke

I had been a BT customer for quite sometime for Mobile, Broadband and Landline. Early November in the course of a conversation with a BT agent I was encouraged to switch to a Super Fast EE broadband. This was booked foe Dec 10th. a week or so before ...

Resolved! not being charged for broadband

hi theremoved to EE from BTmobile bill taken okbroadband not takentried calling 150 but when I get to acount section line goes quietHow can I get this sorted

hamplad by Investigator
  • 142 Views
  • 5 replies
  • 0 Helpful

Financial Loss

Hi,  so recently, I called BT to see if they have a device where I can use WiFi when I’m on the move to save having to use hotspot on my phone. the agent told me that this was possible for £13 extra a month and I would also have a few additional bene...

Can't connect to work's VPN - blocked

Hi, I've just been teased into joining EE after being a BT customer for many years. I've been able to connect to my work's VPN via BT's home wifi for the last 10 years and it allows me access to 3D CAD files as if I was in the office. On my first Wor...