Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40388 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73132 Views
  • 7 replies
  • 12 Helpful

Forced to move from BT to EE Nightmare

Moved to EE in January. Three weeks ago hub started flashing orange and landline stopped working. Told it was due to an open order, then told there was a fault after an engineer called no fault found but still no service. Now told there is a external...

Rockett1 by Explorer
  • 185 Views
  • 2 replies
  • 0 Helpful

seems to be getting ripped off by ee

they all ways treat customers like dirt they never stick to there contract price agreement all way up there price after you set up the contract with them and they denied everything about it well am leaving at the end off my contract there service is ...

smokey4 by Investigator
  • 130 Views
  • 4 replies
  • 1 Helpful

Resolved! PC does not 'see' new EE router.

Hello to all. This is my 1st contact with the community.I have to start with a rant: I have been "migrated" to EE from BT. I had a fully functioning Broad band system with BT for 10 years with 3 levels of BT Router . With EE I do not!My PC does not '...

KenS49 by Investigator
  • 482 Views
  • 9 replies
  • 8 Helpful

EE broadband connection

Hi, I have gone onto hub manager and switch off internet (while connected to wifi). However now I cannot get back in to hub manager (not connected to wifi)  to switch back on. Any suggestions? 

Mac1980 by Visitor
  • 60 Views
  • 1 replies
  • 0 Helpful

Full fibre speed

Hi I've had full fibre 2 weeks now. A promise of at least 100 download speed. Only had this for around a hour since I started. Keep getting in touch and refresh it. I get the speed for a short time. Rang this morning and they showed me the speed they...

Bryan27 by Explorer
  • 98 Views
  • 3 replies
  • 0 Helpful

IPoE and Static IP on EE Full Fibre anytime soon?

Wondering if anyone has any information on when or if EE will start offering IPoE instead of nasty old PPPoE anytime soon?I know there’s been calls for ISPs, especially the past few years, to start dropping PPPoE in favour of more lightweight options...

Ollmall by Established Contributor
  • 176 Views
  • 5 replies
  • 2 Helpful

Smart Hub 2023 Unable to remove devices

Hey,I've recently moved over to EE and just set up my new Smart Hub (black one). I've got it all up and running but having issues with removing devices from the admin page on the router.Wondering if this is just the norm for this router or if I'm mis...

ClamMan by Explorer
  • 143 Views
  • 3 replies
  • 1 Helpful

Alexa calling dialling but not audible on connection

I have had Alexa calling enabled with my EE account for some time and use the service regularly.Since a few days ago, when I make an outgoing call to a landline or mobile, the connection is made, but when the other person picks up, I am not audible, ...

TonyW5 by Contributor
  • 69 Views
  • 1 replies
  • 0 Helpful

R..EHI

Hi I want Broadband please David [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]    

EE App will not Link to my Broadband

Since transferring to EE from BT, everything is now sorted out with one important and extremely aggravating problem.I just cannot get my broadband linked to the app, I have phoned several times and have been assured that it will happen within 48 to 7...

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Greycat70 by Investigator
  • 96 Views
  • 0 replies
  • 0 Helpful