Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40548 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73626 Views
  • 7 replies
  • 12 Helpful

Changed from BT Broadband to EE

I have just changed my Broadband and have a BT Router all the new kit has arrived and is installed.  I have to return the old router but have not been sent a returns label or any box to send it back in can somebody point me in the right direction as ...

Can't find broadband account

So basically I am on my aunties plan for my phone and when i set up my broadband in my flat I used the same email and now I can't login to upgrade my broadband because every time I log in it takes me to my aunties phone account that I am a user on. I...

Miss-sold EE broadband

As my BT Halo 3+ package was due to end in January I called BT on 18 December to find out about new package. I live in a very large, very old house. When we moved to fibre the fantastic BT engineer supplied us with 3 extender disks as this was the on...

Broadband dowm

Has anyone else had the broadband connection issues all afternoon on and off and now off again nothing with WiFi working constantly ringing and nothing is happening 

Sherm55 by Visitor
  • 72 Views
  • 1 replies
  • 0 Helpful

Terrible service

I am exasperated with not getting any resolution or anyone from EE to handle my complaint of continuous NO SERVICE, NO HOME INTERNET and numerous cases opened, only for EE to send me a text saying case is now closed.it is NOT CLOSED. I am being ignor...

Sjbcb by Visitor
  • 86 Views
  • 1 replies
  • 1 Helpful

Something missing

I am beginning to wonder if I have made the right choice in switching to EE, I am not even switched on and already it is a cluster.... of problems.My package  arrived today and it looks like a smaller box is missing, no idea what it is. I have tried ...