Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi all, Have switched to EE for broadband (70mb) and was told during the call the BT discs would works - turns out the black ones I have will not so, unless there is a solution, I am considering options to improve Wi-Fi. My options (using existing ki...
Hi I have recently joined EE. I was previously with Virgin. My issue started a couple of weeks in joining EE and keeps happening every 2 weeks or so not sure on exact times but there abouts. I use plex to access my Media remotely which works usually ...
Hi, I'm leaving house and I'd like to close my account
2 months in to my new fttp connection and I have found EE don't have a clue well at least customer service. speeds expected are gigabit DL and 110 UL I was sent a nice white router small round light in the middle.then the problems started! There see...
I have fibre plus broadband but I'm only getting about 13-16Mbps download on my PC with an ethernet cable but yet getting 60+Mbps on my phone with WiFi, any fixes to make my ethernet/PC speeds faster?
Hi. Earlier in August I rang EE and gave notice to say I’m leaving EE Broadband on 21st September and got the final bill in last month.But why do you send me another bill for the whole October? Can you check your system that I have left EE broadband...
Good evening ...I have had a broadband account with EE since June 2022 ...since yesterday I don't have Wi-Fi for my son or to work! I contacted customer-only support and they told me that my account didn't exist! How is this possible if so far I have...
Upgraded router today and got the extender disc with it as I'm working from a summerhouse in my garden. Went through set up of router and disc with no-issues at all.Decided to hop online with laptop and disc is not showing up at all on any of my devi...
Hi,My EE Smart Hub keeps disconnecting and the WiFi keeps cutting out.This happens every couple of hours or so and the light normally goes from blue to green.Does anyone know how to fix this as it has been happening more frequently now for the last 3...
