Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40544 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73618 Views
  • 7 replies
  • 12 Helpful

Cancel a contract as we have moved abroad

Hi - we signed up for a broadband contract in July and we have now moved aboard so unfortunately we need to cancel the contract.I have tried to ring various numbers but they don’t seem to recognize the mobile number associated with our contract, so I...

Very BAD from EE

While I was enjoying my holiday in New Zeland a member of EE contacted me suggesting and offering me a better deal for home Broadband. At that time I ad no interest of deals of any kind, because I was on the other side of the planet spending good tim...

Upload speed is shockingly slow 0.97mb

Hi my WiFi signal seems to be getting worse my download speed is what ee says it will be but my upload speed is slower than a week in jail I can’t even get a video to load on YouTube or get my ps to work online properly 

Praise for technical support.

I couldn't find anywhere to contact EE directly, so leaving here seemed the only way. I just wanted to leave feedback about an interaction with an employee over the phone with EE.Just to mention I contacted EE today as I've had lots of trouble with m...

I have no internet

Literally that, no InternetBeen with EE for 2 yearmy plan changed on Wed (I think)Today, nothing, one light on the router but that's it . . . .it has powerTried contacting EENo go, not that they don't answer I cannot even get the text to connect plus...

Wiilll by Explorer
  • 242 Views
  • 1 replies
  • 1 Helpful