Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I'm shortly returning to the UK and looking to get broadband internet for my home. When I put in my postcode / address the only offer that EE comes up with is the lowest speed and a guarantee of only 7mb/s. If I put in the address of my immediate nei...
When I try to access EE Hub Manager using address 192.168.1.254, I keep getting error message that something went wrong, with error code CHOP3-800. See the screenshot. Any advice please?
Last night my EE smart hub plus router updated the firmware from Firmware version: r1.21.0-R-940596-PROD-83002 19/12/2023 App ver 1.9.0 to Firmware version: r1.29.0-R-950306-PROD-83002 06/02/2024 App ver 1.11.0.The update has changed my settings agai...
Neighbour emergency logged into WiFi now worried will continue use need change router password or block..how do this please?
I was recently sold an EE broadband contract. I was still in contract with plusnet but was reassured several times by the salesperson that it’s not a problem and that EE will pay the early termination charge. Anyway, they didn’t and after several mor...
Where can I find the actual end date of my EE broadband contract? And if the contract will be end of 8 May 2024 and I want to leave EE. Anything I need to do?
So I just got the new EE Smart Hub, which seems to have a 2.4Ghz and 5.0 Ghz network running concurrently. It has replaced an old Virgin system which I routed though a Unifi Dream Machine and created separate 2.4Ghz and 5.0 Ghz networks. I have a lot...
Hi just been changed from BT to EE. I cannot connect my cordless phone line to the new router the connector does not fit into the back of the new router. Any help please?
Why is it that I cannot just simply upgrade/downgrade my broadband package online? When im logged in I cannot access any information about the current BB deals available to me because the page has always shown ''Sorry, looks like a techincal error''...
Misleading end of contract?I received a letter from EE in January 24 confirming my home broadband contract was coming to an end, only to find out it continues unless you call them to cancel.Surely the letter should state 'if you do not cancel it will...
