Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello all my smart hub plus doesn’t distribute ‘EE WiFi-Auto’ SSID. I’ve only had the hub for a week. Does it take a while to start broadcasting? I can see EE WiFi but I don’t know if that’s next doors or mine
Where is the Wi-Fi dashboard on the app?
I've moved from BT to EE last month (2.5 weeks ago) and had nothing but issues.The main issue is, that every 15-60s my ping spikes from 30ms to anywhere from 100 to 600ms. My main use of broadband is gaming, so this issue is a massive one for me.I've...
So i'm a new customer full fibre installed by openreach for EE. 1.6gbps guaranteed 1.3gbps. the full ee package. Had 12 openreach engineers attend my home max speed is 945mbps.Tested the fibre with an exfo OTDR and the line is clear. Smart hub 2 has ...
Hi, I’m currently a BT customer but have mobiles/watches/sims with EE. I’m looking to change to EE broadband as the prices are better for the same level of service I currently pay BT for. I asked on a live chat with an EE advisor whether I would incu...
I’ve recently migrated over from BT to EE and it’s been a nightmare. Cannot understand why I’ve had to spend over 6 hours to various call centres (at least they’re UK based) however my package still isn’t right..first my Full Works TV package was hal...
I've posted before about this and still don't seem to have a resolution. TLDR: High ping fluctuations on Rocket League/FIFA, either on PC upstairs via WiFi or Xbox in the next room over via WiFi or connected to smart disc. I've upgraded now to FTTP a...
We are renovating a property that doesn't have any broadband currently. The village where it is situated has just had Ultra fast full fibre broadband installed and I have a voucher that I need to give to the provider to get it installed. (Open Reach ...
I'm at the end of my tether with EE, and seeing if anyone has any advice. On December 1st, I made the huge error of switching to new EE from "old" EE. Since then, I have spent 35 hours on the phone to EE, scheduled and rescheduled engineer visits, ...
We've been with EE full fibre with the back-up hybrid connect 4G router system for around 4 months and while the service is good when the router's connected, it feels clunky to have to manually restart the Smart Hub router every couple of weeks to re...
