Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
renewed BT broadband contact and somehow being pushed to EE broadband last week . Was told the old BT hub should be working but I am not able to pair it with EE app when trying to use wifi control. It gave error message “ it is our fault. Try do it l...
I recently moved from BT Broadband FTTP to EE Broadband FTTP and EE TV. I did this in store and the services seem to be working fine (I did increase me speed from 500mb to 900mb- I have not seen an increase in speeds)The services were activated on th...
Home phone used to have caller ID when someone from contacts rang name would appear now it just shows calling ?how do I get it back
Hey all, I have just got my first EE product after always being a Vodafone loyalist...I bought the EE super fast home broadband but when I try to link it to the My EE account, either online or on the app it always gives me the same error. It gives me...
Hi there,I was transferred from BT broadband earlier this year when renewing multiple mobile contracts (wife and children).This was all very efficiently done in one telephone transaction, from which I received new sims / phones and smart hub etc shor...
I moved from EE on 18 March and received a message that I "may" be sent bag to return my EE router/hub. So far no bag has arrived, and the Community Link to EE Returns does not work. The chat line doesn't seem to be working, and I'm not inclined to s...
Hi,Currently a fairly content BT Fibre 2 customer (FTTC) - I'm happy apart from the price, now we're out of contract.I've been discussing a renewal with BT and they seem to be forcing people onto EE, by making the BT packages a higher price.I was quo...
Hi, my hub has been flashing purple since yesterday. I have tried different leads and reset it however it still flashes purple. What can be the cause?
Has anyone else had as many broken promises. Since being transferred by BT to EE in January on a promise of "better broadband speeds at a lower cost and with better service" I have had nothing other than broken promises. At the beginning I was put ...
Hi Just wondered if anyone had experienced similar mis-selling of broadband services I was coming to the end of my BT contract and enquired on prices for an upgrade from the 150Mb contract and was sold an upgrade to EE 500Mb for 60p a month more wit...
