Broadband & Landline

Post here to ask/answer questions around home broadband and landline

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by Grand Master
  • 40395 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73140 Views
  • 7 replies
  • 12 Helpful

App doesn't load wifi controls

Hi. It's been over 3 months and the App doesn't allow me to set up or manage wifi controls. I just get this message saying "We can't load this information... Not your fault, it's ours. Try again or give it another go later". I've been trying again fo...

Home broadband website error

Logged in and been trying since 5th April to look at broadband deals but it always says technical error. I want to switch but the reason I want to do it online is EE is part of Easyfundraising so I can get a donation to my chosen charity if done onli...

Kerrie83 by Explorer
  • 44 Views
  • 2 replies
  • 1 Helpful

EE messing up new account

I have been with EE since 2016, I wanted to up grade my account But was told they would have to close it and open a new one. The engeneer did not arrive on the day they where meant to, I was then told the new account had not bene opened correctly so ...

lmrcpr by Investigator
  • 117 Views
  • 5 replies
  • 0 Helpful

Bill not showing in online account

I’ve recently been moved from an EE landline to the new BT Digital Voice service……payments are coming out of my account but there are no bills showing in my online account. The final bill for the old “copper wire” landline is showing,  but no bills f...

Re: Why is the EE website so difficult to use?

I received an email stating I was out of contract for my broadband. I was given a link in an email to the website which appeared to offer a new deal. After following the link and going around in circles for nearly an hour, being asked to log in repea...

Dime by Investigator
  • 83 Views
  • 2 replies
  • 2 Helpful

EE Smart Router Manager remove devices

When I look at the wireless I have quite a number of unknown devices showing green, so connected and therefore I cannot remove them. Is there any way of removing them as I have no idea whether they are genuine connections or not, and I don't really w...

Moving from BT to EE Mid Contract

Hi, I’m currently a BT customer but have mobiles/watches/sims with EE. I’m looking to change to EE broadband as the prices are better for the same level of service I currently pay BT for. I asked on a live chat with an EE advisor whether I would incu...

Switching Broadband

Im looking at switching from EE broadband when i move, i believe im in a 2 year contract with EE and would have a year or just under left, does anyone know roughly how much the early termination fee would be?