Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40388 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73129 Views
  • 7 replies
  • 12 Helpful

1.6Gb Package. Well the day came.!!!

Finally the Openreach engineer arrived....... 10 minutes he had fitted and activated the new 2.5Gb ONT and it was working straight away.Worrying part was it wasn't going much faster than my previous BT 900/110 package so really pleased he said he cou...

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timprocter by Established Contributor
  • 949 Views
  • 19 replies
  • 9 Helpful

Problem linking accounts

I have just signed up to ee broadband expecting to save on my mobile plan but can't link the two accounts due to different log-in emails!Is there no solution to this problem

CollyWar by Contributor
  • 224 Views
  • 10 replies
  • 0 Helpful

New router trouble

 Hi,Just had everything installed today with a new EE router, plugged it in, lights did what they were supposed to do and then the router started to update.It says it should take 20 mins to an hour but three and a half hours later it’s still going, a...

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Bob270 by Explorer
  • 229 Views
  • 6 replies
  • 0 Helpful

EE App Error

HelloI switched from BT to EE last week (full fibre gigabit broadband and EE TV). Everything seems to be working ok, apart from the EE app. On the home page it says "there's a problem getting your broadband speeds. Please try again later."Also when I...

App doesn't load wifi controls

Hi. It's been over 3 months and the App doesn't allow me to set up or manage wifi controls. I just get this message saying "We can't load this information... Not your fault, it's ours. Try again or give it another go later". I've been trying again fo...

Home broadband website error

Logged in and been trying since 5th April to look at broadband deals but it always says technical error. I want to switch but the reason I want to do it online is EE is part of Easyfundraising so I can get a donation to my chosen charity if done onli...

Kerrie83 by Explorer
  • 44 Views
  • 2 replies
  • 1 Helpful

EE messing up new account

I have been with EE since 2016, I wanted to up grade my account But was told they would have to close it and open a new one. The engeneer did not arrive on the day they where meant to, I was then told the new account had not bene opened correctly so ...

lmrcpr by Investigator
  • 117 Views
  • 5 replies
  • 0 Helpful

Bill not showing in online account

I’ve recently been moved from an EE landline to the new BT Digital Voice service……payments are coming out of my account but there are no bills showing in my online account. The final bill for the old “copper wire” landline is showing,  but no bills f...

Re: Why is the EE website so difficult to use?

I received an email stating I was out of contract for my broadband. I was given a link in an email to the website which appeared to offer a new deal. After following the link and going around in circles for nearly an hour, being asked to log in repea...

Dime by Investigator
  • 83 Views
  • 2 replies
  • 2 Helpful