Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40316 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 72875 Views
  • 7 replies
  • 12 Helpful

Switching from BT to EE - keeping BT equipment setup

I’ve just switched broadband from BT to EE. The switch happened a few days ago, and I was too busy to install the new EE hardware. My BT equipment is still working (although the phone line has stopped as my new package excludes this).Question: will I...

csfulham by Investigator
  • 3423 Views
  • 7 replies
  • 5 Helpful

Broadband change and ee app

I recently changed to the “new” ee broadband while keeping my old mobile in the sign up process I had to give a new email address which I was told would be altered later now I have to log into ee broadband with one address then log out and log in to ...

BT/EE hybrid connect

I have recently got the EE hybrid connect with BT and it’s flashing red on the signal bars , I’ve been told multiple different things from it’s meant to flash red & that I need a sim for it and then that the sim is already in the box , I am just very...

EE wifi customer « Log in now » doesn’t work

Hi there, I’m a BT customer but can’t access the EE Wifi (as in general roaming wifi). When I click on ‘Log in now’ (below ‘Already a customer?’), nothing happens. The box to log into the wifi doesn’t appear.I can log in on my phone, so it’s just my ...

Resolved! Broadband

Can you please tell me when my broadband contract is due for renewal 

Carmel4 by Visitor
  • 44 Views
  • 1 replies
  • 1 Helpful

Re: Link broadband/my ee app

EE have suggested I make another account with my husbands email address as our old BT account was in his name and I was trying to access my EE account on my app which is registered to ME …. So I’ve got 3 family phone accounts on my app and have to ac...

Tod12345 by Explorer
  • 274 Views
  • 5 replies
  • 2 Helpful

xbox ultimate game pass with home broadband

The question is , i ordered EE full home broadband which has been active since the 14th of october  and part of the deal was 12mths xbox ultimate game pass , how do i go about claiming as i have not received anything in the post , email or a txt than...

Tim_sh by Explorer
  • 562 Views
  • 10 replies
  • 2 Helpful

EE WI-FI Controls not working l

I have just upgraded my WiFi to the Fibre 50. I have got the Smart Hub Plus. I have tried both on the EE app and the EE home to view my controls and neither are working. Both are coming up with errors.  

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Mollskii by Visitor
  • 189 Views
  • 3 replies
  • 1 Helpful